Privacy Policy
Last updated: October 2, 2026
Introduction
This Privacy Policy explains how plateau-space collects, uses, and protects personal information provided through our website and services.
Information We Collect
Personal Information
When you book a walking tour, we collect:
- Full name
- Email address
- Preferred tour date
- Number of participants
- Selected route information
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use collected information for the following purposes:
- Processing and confirming tour bookings
- Communicating about scheduled tours
- Sending booking confirmations and related information
- Improving our website and services
- Analyzing website traffic and user behavior
- Responding to inquiries and customer service requests
Data Storage and Security
Your personal information is stored securely and protected using industry-standard security measures. We implement appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With tour guides assigned to your booked route
- When required by law or legal process
- To protect our rights, property, or safety
- With service providers who assist in operating our website and services, under strict confidentiality agreements
Cookies
Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookie Policy.
Your Rights
You have the following rights regarding your personal data:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of significant changes by posting the updated policy on our website with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Email: [email protected]
Address: 127 Clarence Street, Ottawa, ON K1N 5P8, Canada